Get in touch
Email: support@babybloomy.me
It helps enormously if you include your device (iPhone 15, Galaxy S24…), the OS version, and the app version from Settings. If something looks wrong on screen, a screenshot usually saves a round trip.
Common questions
- How do I cancel my subscription?
- Cancellation happens in the store, not in the app — we have no power to cancel it for you.
- iPhone / iPad: Settings → tap your name → Subscriptions → BabyBloomy → Cancel Subscription.
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → BabyBloomy → Cancel.
- I want a refund.
- Refunds are issued by Apple and Google, not by us. On iOS use reportaproblem.apple.com; on Android request it from your Play Store order history. If you are in the EU or UK and think a statutory right applies, email us and we will help you press the case.
- I paid but the app still shows the free tier.
- Open Settings and tap Restore purchases. If that does not do it, make sure you are signed into the same Apple or Google account that bought the subscription — that is the usual cause. Still stuck, email us with the store receipt.
- My voice note came out wrong.
- Speech recognition mishears, especially in a noisy room or with background music. Any entry created from your voice can be edited or deleted like any other. Tapping the entry opens it for correction.
- Can I use the app in Hebrew?
- Yes. The app follows your device language and supports right-to-left layout throughout.
- Can two parents share one baby's record?
- Not yet. Each account keeps its own record, and there is currently no way to share one child’s record between two accounts. If you would find that useful, tell us — it helps us prioritise.
- Where is my data stored, and who can see it?
- In the EU, encrypted, restricted per account so no other user can read your records. There are no ads, no trackers and no data brokers involved. The full detail is in the Privacy Policy.
- How do I get my data out?
- Email privacy@babybloomy.me and ask for an export. We will send you a machine-readable copy of your records within 30 days.
- How do I delete my account?
- See Delete your account. It removes your profile, your child's records, entries, photos, videos and voice notes.
- I found a bug, or something in the app feels wrong.
- Tell us. Small team, short feedback loop — a well-described bug from a parent is genuinely the fastest way things get fixed.
Reporting a security issue
If you believe you have found a vulnerability, email security@babybloomy.me rather than posting it publicly. Tell us what you found and how to reproduce it. We will acknowledge within two working days and keep you updated until it is closed. We will not pursue you for good-faith research that does not access other people's data or degrade the service.